Refund Executive null

About AirAsia

AirAsia was established by a government-owned automotive corporation, DRB-HICOM in 1993. In 2001, after garnering USD 11 million in debt, Tony Fernandes and Kamarudin Meranun's Tune Air Sdn Bhn bought AirAsia and turned it into one of the fastest-growing airlines in Asia. The company launched routes in its hub in Kuala Lumpur in 2002, and opened a second hub in Senai International Airport in 2003, going after the former monopoly of Malaysia Airlines. 

In the following year, the company opened its affiliate office in Thailand and began flying to Singapore and Indonesia. 20 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple - make flying affordable for everyone.

Your role

• Determine if a guest is entitled to a refund based on the company’s terms and conditions and guidelines
• Communicate with guests and internal departments for refund-related requests.
• Executing pre-refund processes to support Finance Department.
• Process the correct amount (blue amount) by deleting the flight, reversing the fee, update a comment in both SkySpeed and CSM systems based on the refund request.
• Get sufficient details for refund purposes via email(for example bank details if payment is done by direct debit/cash)
• Escalate case to Finance via CSM for refund process.
• Handling emails and escalated refund cases, questions, and queries from other internal departments as necessary.
• Creating an encouraging work environment.
• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
• Ensure all tasks and transactions are done in accordance with Manual (S.O.P) and/or AirAsia’s terms and conditions
• To improve the operational systems, processes, and policies in support of tasks and functions specifically, support better management reporting, information flow between Stations, RRC, Preflight, Sales Offices, Ground Operations, Finance, IT, and management.
• Review and propose revision on SOPs in line with the airline country regulations
• Work closely with Customer Care teams from different countries on refund cases and refund policies

Training, development & rotations

AirAsia offers opportunities and a very supportive environment to grow. Plenty of internal movement and vacancies, and great opportunities available if you’re willing to try. You get the opportunity to hone your skills and learn lots of new things, as per the employee reviews.

Salary & benefits

The average salary for this role at AirAsia is MYR 49,000 to MYR 56,000 per year.

Known as a low-cost airline, AirAsia may not offer the most competitive salary package for its employees, but its employees give a 3.7-star rating for the benefits offered.( Source : Glassdoor ).

Career progression

AirAsia is the kind of company that rebuilt itself from a multi-million-dollar debt and is still projecting growth through the years. AirAsia may not offer the most competitive salary package for its employees, but it brings an immersive work experience to its employees. 

Today, the company is looking for leaders who will stay with AirAsia for a long time and help lead AirAsia to become one of the best airlines in the region. Since the salary package is not as competitive as other airlines in the world, junior executives often find greener pastures in bigger airlines. But for those in the travel industry who intend to stay as close to their homes as possible, AirAsia is the right employer.

Work-life balance

AirAsia has a work-life balance rating of 3.6. Most of the employees find flexible and good work culture at AirAsia. However, some of the employees in the company have to put in long hours due to the fact that most departments are understaffed, some are even expected to be on-call 24/7, even on holidays. 

Culture & Vibe

All are different - one talent to another - that is how it relies on the differences. At AirAsia, you will be treated fairly and given all chances to be your best. It is committed to creating a diverse work environment and is proud to be an equal-opportunity employer

About you

Requirement

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma
• Good command of English both verbal and written.
• Able to communicate well with all levels of stakeholders.
• Knowledge of accounting is an added advantage
• Developed the skill of being able to detect abnormalities within a process or organization and
• highlighting them to drive improvements
• Full-Time position(s) available.

How to apply

Find this job matching your career and submit an application by clicking the “Apply on employer site” button below. Shortlisted candidates will be contacted if their profile matches the role you’ve applied for. You will undergo a series of interviews with the Recruitment Team and Hiring Manager.